FAQs
Why Do Our Headphones Offer A Better Silent Party Experience?
We offer premium wireless headphones with superior sound quality, features, and a lightweight design. Synced LEDs show the channel you're tuned into and offer an exciting light experience in the dark. The rechargeable batteries offer 8-10 hours of non-stop fun, so you can have a silent party anywhere.
How does the party headphones system work? Do I need a DJ?
Our plug-and-play silent party system allows you to connect any electronic device with a headphone jack (AUX) or audio input to the Wireless Transmitter. While having multiple DJs can be a ton of fun, with our system it's not necessary! Connect DJ mixers, laptops, iPhones, mp3 players, a TV, or practically any other music device to the transmitter to instantly start your party.
When will my headphone rental arrive?
If you are renting, your equipment arrives 1-2 days before your event. This gives you plenty of time to get familiar with the equipment and setup instructions. Of course, if you have anything you are unsure about, you can always reach out to Party Headphones. We're always here for you and happy to help!
How long do the headphones batteries last?
Our headphone batteries last from 10-12 hours on a single charge. They also arrive fully charged so you can open the box and immediately start enjoying the party.
How do I return my headphone rental?
After the event, simply repack the equipment, place the included return-shipping label on the case, and call FedEx to schedule a pickup the day before the pick up is needed (1st business day after your event). You can also drop the gear off at a local FedEx location if that is easier. Then just shoot an email to your assigned customer excitement specialist letting us know the package is being returned!
How to secure a reservation?
We require a 50% deposit to secure a reservation. The remainder is due 7 days prior to your event date if you are having headphones shipped. All other reservations must be paid 72 hours prior to the event date. We accept PayPal and all major credit cards. Please contact us directly if you need different terms that work with your employer/organization.
What is the pricing for your balloon decor?
Our balloon decor pricing is tailored to your preferences, taking into account factors such as customization, design intricacy, and balloon quality. By collaborating with us, we can create a package that aligns perfectly with your budget.
Can I customize the balloon colors and designs?
Absolutely! We love turning your vision into reality. You can choose from a wide array of balloon colors and designs to match your event's theme and style. Whether you're aiming for vibrant and bold or elegant and subdued, we're here to make your balloon decor uniquely yours.
How long do the balloons last?
The longevity of our balloons depends on several factors, including the type of balloons used, indoor or outdoor conditions, and proper care. Generally, helium-filled latex balloons can last anywhere from 8 to 12 hours, while foil balloons can stay inflated for several days. For longer-lasting arrangements, we offer options like Hi-Float treatment for latex balloons, which extends their float time. We'll guide you on how to maximize the lifespan of your balloon decor to ensure it stays looking fantastic throughout your event.
What is your cancellation and refund policy?
We understand that plans can change, and we strive to be as flexible as possible. Our cancellation policy is designed to ensure fairness while allowing us to allocate resources effectively. Please read the following terms carefully:
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Cancellation Prior to 7 Days Before the Event:
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If you need to cancel more than 7 days before the scheduled event, you are eligible for a full refund of the total amount paid.
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We appreciate your consideration in notifying us as soon as possible to help us better manage our schedule and resources.
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Cancellation Less Than 7 Days Before the Event:
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If you decide to cancel your order within 7 days of the scheduled event, a cancellation fee will apply.
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In this case, 25% of the initial deposit will be refunded to you, and the remaining balance will be retained to cover the costs associated with planning and preparations.
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Changes to Event Date or Details:
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If your event date or details change, we'll do our best to accommodate the new schedule.
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Any changes should be communicated as early as possible to ensure the best possible service.
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How to Cancel: To cancel please reach out to our team via email or phone, providing your order details and event date. We'll guide you through the cancellation process and any applicable refund procedures.